Specmaster wrote: ↑Wed Jun 21, 2023 9:35 pm
Had a phone call from a number that I didn't recognise so I let it go through to answerphone expecting it to another nuisance call to be added to my blocked list of numbers, but it wasn't. It was the company who were supposed to be repairing my PV array, a company who are sodding useless, the problem started 7th July last year with the RCD constantly tripping within 30 seconds of resetting it. Since the date of reporting last July, they have been out to look at the problem 4 times, last time was in Nov. We have had zero benefit from the panels since July 7th as they have been switched OFF.
They are now allegedly coming on July 4th to replace the invertor and a few other bits to get it working again, I feel that maybe I should run a book on whether they turn up and if they turn up with the parts, so far each time they come, they claim that they have no record of previous visits and have no idea as to what is wrong and then they leave again without curing the fault
This seems to be standard business procedure these days.
After some bad noise problems on our landline, Telstra determined that our feed in cable from the roadside cable pit needed replacement.
The Tech thought that the conduit was probably damaged, so he couldn't just pull a new one through, but would organise a contract crew to do the job.
We had to be away when the crew was supposed to arrive so on our return, were surprised that there was no sign of digging.
I surmised that they had just pulled a cable through, anyway & as both the POTS & ADSL were noise free, called it good.
In retrospect, it appears that nobody had attended, & we had an intermittent, which just happened to fix itself temporarily.
Over the next
seven years, every 3 to 6 months, the phone noise would go high, & the ADSL would crash.
We had been advised by several operators at our ISD call centre that the procedure for anything less than a total loss of ADS signals was very time consuming, so we would get faster results by reporting a phone fault, & our experience bore that out.
Thus, it became the norm to tolerate ADSL faults along with increasing phone noise until it was really obtrusive on the latter, when Telstra would react quite quickly.
On talking to the Techs who came out over the years, it became obvious that they had no idea of the history of the fault, & would fart around for ages on "red herrings", eventually getting back to the feed in cable, where they would redo the "pit" end, then when that didn't work mess around with the connections at the house end, sometimes "fixing" it to the point where there was still a quite low (just audible) noise level, but never quite eliminating it.
In early 2020, we received a letter from NBN, advising that the fibre rollout had reached our street, & we could connect to FTTC.
As that would mean goodbye to Telstra, but would still use the feed in cable, we decided to try to get Telstra to fix it "once & for all".
A Tech came out, who seemed to be a bit more technically aware than the previous ones, & I told him a bit of the history of the problem.
He checked out the cable, & pulled new one through, which, on test, was noise free!
Any one of the previous cohort could have done the same thing---hell I could have done it myself, but I wasn't allowed to, by regulations.
. Thats why they are reluctant. 
